Privacy Policy
Last updated: 11 October 2026
Who we are
Comfort Home Air is a trading name of Gorilla Leads Ltd, registered in England and Wales, company number 17293583. Registered office: Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ. Gorilla Leads Ltd is the data controller for the personal information you give us through this website. Contact us about your data at [email protected].
What we collect
Your name, phone number, email address and home address or postcode
Your answers to our suitability check, such as room, property type and timescale
Details of any survey you book, and notes from our calls with you
Technical information such as your IP address, device and how you use our website, collected through cookies and similar tools
How we use it
To check whether our heating and cooling system suits your home
To contact you by phone, text and email about your enquiry and arrange your free survey
To send appointment confirmations and reminders
To share your details with our installation partner so they can carry out your survey, quote and, if you go ahead, your installation
To follow up if you have not booked yet, unless you ask us to stop
To measure and improve our website and advertising
Our legal basis
We use your details to take the steps you ask for before a contract (arranging your survey and quote), for our legitimate interests in following up enquiries and running our business, and with your consent where the law requires it, such as marketing messages and non-essential cookies.
Who we share it with
Our installation partner, who carries out surveys and installations
Service providers who run our systems: our CRM and booking platform (HighLevel), email (Google Workspace) and advertising and analytics (Meta)
Some of these providers store data outside the UK, including in the USA. Where they do, we rely on approved safeguards such as the UK International Data Transfer Addendum or the UK-US data bridge. We never sell your details.
How long we keep it
We keep enquiry details for up to 24 months from your last contact with us, unless you become a customer, in which case records are kept as long as needed for warranty, legal and accounting purposes.
Your rights
You can ask to see, correct or delete your data, object to or restrict how we use it, ask for a copy to take elsewhere, and withdraw consent at any time. Reply STOP to any text or click unsubscribe in any email to stop marketing. Email [email protected] to use any of these rights.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
We use essential cookies to make the website work, and analytics and advertising cookies (including the Meta Pixel) to understand visits and measure our ads. You can accept or reject non-essential cookies using our cookie banner, and change your browser settings at any time.
Changes
We may update this policy. The latest version will always be on this page.